This Policy governs all purchases made through our website (“Store”). By placing an order, you acknowledge and agree to the terms set forth herein.

1. Order Cancellation Policy

Your requests will be processed within 24 hours on weekdays, while processing time will be extended on weekends and public holidays.

(1) Order Cancellation

Customers must request modification or cancellation within 8 hours of placing an order, provided the order has not yet entered the processing or shipment stage.

To request, the customer must submit a written request to yunwai.hanfu@outlook.com, including the:

a) Order number in the subject line

b) Full name

c) The reason for cancellation, or the product and volume you want to modify.

*If the order has already been processed or dispatched, modification and cancellation are not possible.

(2) Special Cases

The address can be updated before the order ships.

2. Return & Exchange Policy

• Returns or exchanges are not accepted due to the extended production lead time and the special nature of our products.
• However, if items are damaged, a resend or (partly) refund may be granted. Please contact us at yuanwai.hanfu@outlook.com with photos of the item and your order number in the subject line for assistance.

3. Refund Policy

(1) Non-Refundable Conditions

No refunds will be provided in the following situations:

- Delivery failed:

No refunds will be issued if delivery fails due to customer-related reasons, including but not limited to refusal of delivery, missed delivery attempts, provision of an incorrect or incomplete address, or refusal to pay applicable VAT, customs duties, or taxes.

- Package Marked as Delivered:

Once delivery has been confirmed by the courier, we are not responsible for any loss, theft, or misdelivery.

- Order Cancellation While In Transit:

Cancellation requests made while an order is in transit and within the promised delivery timeframe may be deemed abusive or fraudulent. We reserve the right to suspend the associated payment and to request verification of the payer’s identity for investigation purposes.

- The customer received the package, but they don’t want it because of their personal reasons.

Personal reasons refer to subjective circumstances, including but not limited to situations where the buyer dislikes the item or has selected an incorrect size.

Please note that Hanfu garments are designed with adjustable features, and detailed size measurements are provided for all products. Customers are advised to review the size chart carefully prior to purchase or contact our customer service team for assistance.

(2) Partly Refund Conditions

Under the following circumstances, a partial refund may be issued. In addition, a discount voucher will be provided as a gesture of goodwill.

- Certain items in the order were missing

- Slight quality issue

As most of our products are sold as sets consisting of two or more pieces, if any individual item within your order is found to be missing or has a quality issue (for example, a damaged shirt sleeve), we will promptly arrange a replacement for the affected item or offer a partial refund, as appropriate.

(3) Full Refund Conditions

Under the following circumstances, a full refund may be issued. In addition, a discount voucher will be provided as a gesture of goodwill.

- The package was damaged in transit

Due to the special nature of the product, customers are required to email clear photos of the damaged package and affected items within 48 hours of receipt of the shipment. Claims submitted after this time period will not be processed.

- The order was lost or has a long delay (30 days more than the guarantee time)

If the tracking information shows no further progress and the order is not delivered within 30 business days, a full refund will be issued.

(4) Refund Processing

Refunds will be issued to the original payment method. Please allow 3–5 business days for processing; however, your bank or card issuer may require up to an additional 5 business days to complete the transaction.